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SayPlants! Privacy and Cookie Notice

Last updated: 14/07/2020.

Our contact details

Name: SayPlants!

Email: sayhello@sayplants.com

What type of information we have

We currently collect and process the following information:

Personal Information We Collect Directly From You. As you visit or use our Services, we collect the following categories of personal information directly from you:

  • Personal details (such as your name)
  • Contact information (such as email address, postal address, phone number)
  • Account information (such as account settings and passwords)
  • Billing information (such as credit, debit, or other payment card information, as may be required to use certain Services)
  • Your preferences (including survey and marketing responses)
  • Communications you send us (such as customer support and other requests you make through our Services and through restaurants)
  • Restaurant reviews and content (including reviews, photos, and other information you provide through our Services)
  • Promotion information (if you choose to participate in a contest, sweepstakes, or similar campaign, we will collect any information you provide in relation to such activity, such as photos, images, captions, or other content, in accordance with the terms provided at that time)
  • Other information you may provide (including other information you provide about yourself or others through our Services or to which you provide us with access via third-party platforms)

You may choose not to provide some of the personal information described above. Please note, however, that many of our Services require some personal information to operate, so if you choose not to provide the personal information necessary to operate and provide you with a particular Service or feature of that Service, you may not be able to use that Service or feature.

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons. Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time.

You can do this by contacting sayhello@sayplants.com.

(b) We have a contractual obligation.

Performance of the contract we have with you (such as using a promotional offer), we will use your information to carry out our obligation to complete and administer your promotional deal by sharing your information with the appropriate restaurant.

(c) We have a legal obligation.

Compliance with legal obligations to which we are subject (such as tax obligations, and when we are obliged to comply with lawful requests from competent authorities such as law enforcement).

(d) We have a legitimate interest.

To serve our legitimate interests (such as tailoring your experience with our Services), provided that such processing does not outweigh your rights and freedoms.

What we do with the information we have

We use the information that you have given us in order to:

  • Provide the Services, including using analytics to better understand how you use our Services for purposes of product, website, application and service development and to enhance the user experience.
  • Authenticate your account credentials and identify you, as necessary to log you in to the Services and ensure the security of your account.
  • Communicate with you about your account or use of our Services, products, and/or functionality; respond to, or follow up on, your comments and questions; and otherwise provide customer service.
  • Send you marketing communications, including communicating with you about services or products offered by SayPlants, our business partners and other marketing communications that we believe you would be interested in, as permitted by law.
  • Operate and improve our Services and develop new products and services, including using analytics to better understand how you use our Services for purposes of product, website, application and service development and to enhance the user experience.
  • Authenticate your credit or debit card account information.
  • Provide services, products, and information to restaurants. This includes restaurant groups and restaurant affiliates.
  • Protect against, investigate, and deter fraudulent, unauthorized, or illegal activity
  • Comply with our policies, procedures and legal obligations, including complying with law enforcement or government authority requests, addressing litigation-related issues, and exercising rights or obligations conferred by law.
  • As otherwise consented to by you and as required or permitted by applicable law. If you give your consent to any further use of personal information, you can withdraw that consent at any time by contacting us using the details set out below.

How we store your information

SayPlants! maintains commercially-reasonable technical, administrative, and physical security measures designed to protect your information from loss, misuse, unauthorized access, disclosure, alteration, and destruction.

When your credit or debit card account information is being transmitted to our Services or through our Services, it will be protected by cryptographic protocols. To be clear, SayPlants! does not itself store your credit or debit card account information, and we do not have direct control over or responsibility for your credit or debit card account information. We use third party payment processors that are the controllers of your credit card information. Our contracts with third parties that receive your credit or debit card account information require them to keep it secure and confidential.

You play an important role in keeping your information secure. You should not share your user name, password, or other security information for your SayPlants! account with anyone. If we receive instructions using your user name and password, we will assume you have authorized the instructions. If you have reason to believe that your interaction with us is no longer secure (e.g., if you feel that the security of any account you might have with us has been compromised), please contact us immediately as detailed in the ‘How To Contact Us’ section below.

We may retain your personal information for as long as your account is active and for a period of time thereafter to allow you to re-activate your account without loss of information. We may also retain your personal information as necessary to:

  • Maintain logs and business records for analysis, security, and/or audit purpose
  • Comply with record retention requirements under the law
  • Deal with any complaints regarding the Services; and
  • Comply with our legal obligations, protect or defend our rights, resolve disputes and enforce our contracts

Upon deactivating your account, if you would like for your personal information not to be retained please contact us.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at sayhello@sayplants.com if you wish to make a request.

How to contact us

If you have any questions about this Policy or the way in which your personal information has been used, please contact us by email at sayhello@sayplants.com.